Video Training Series

Video Training Series: The HUD

In this 10 minute training video, you will learn
how to use the HUD (Heads Up Display) system.

If you would prefer to watch a shorter video on a specific HUD task,
select from a list of possible questions below
or
type in your question in the search box.

Questions
(Click on any question to watch a brief video)

CALLS
How do I place a caller on-hold?	4:27

How do I call an outside number?	5:32

How do I transfer a call to an employee?	5:02

How do I call an employee?	5:24

How do I transfer a call to a cell phone?	6:03

How do I leave a voicemail for an employee?	7:43

How do I call an employee's cell phone using the HUD?	8:17

How do I call someone outside of the dealership on the HUD?	5:32

Where do I find my email, desk phone and cell phone displayed?	1:39

How do I know if an employee is at their desk?	9:02

CELL PHONE
Where do I find my email, desk phone and cell phone displayed?	1:39

How do I call an employee's cell phone from the HUD?	8:17

How do I transfer a call to a cell phone?	6:03

Why is the cell phone icon under the employee's name grayed out?	8:17

How do change my contact info (phone, email, cell phone, photo)?	1:47

How do I find an employee's cell phone number?	8:03

CHAT
How do I do an “in-house” chat with an employee using the HUD?	8:36

Why does the chat icon under the employees name have a clock on it?	9:02

How do I know if an employee is at their desk?	9:02

CONTACTS WINDOW
My Contacts windows disappeared - what do I do?	3:33

DESK PHONE
Where do I find my email, desk phone and cell phone displayed?	1:39

How do change my contact info (desk phone, email, cell phone, photo)?	1:47

EMAIL
How do I email an employee from the HUD?	7:57

How do I find an employee’s email address?	7:57

Where do I find my email, desk phone and cell phone displayed?	1:39

EMPLOYEE INFORMATION
How do I search for an employee?	6:40

How do I call an employee?	5:24

How do I transfer a call to an employee?	5:02

How do I leave a voicemail for an employee?	7:43

How do I know if an employee is at their desk?	9:02

How do I find an employee’s email address?	7:57

How do I email an employee from the HUD?	7:57

How do I do an “in-house” chat with an employee using the HUD?	8:36

How do I call an employee's cell phone using the HUD?	8:17

How do I find an employee's cell phone number?	8:03

GET HELP
How do I put in an I.T. Help Desk request?	9:33

My Contacts windows disappeared - what do I do?	3:33

What do I do if I have more questions about the HUD?	9:33

What do I do if my HUD is not showing on my desktop?	1:20

HUD
What is the HUD and why do I need it?	0:18

How do I open the HUD?	1:20

How do I start the HUD?	1:20

What do I do if my HUD is not showing on my desktop?	1:20

How do I change my contact info (phone, email, cell phone, photo)?	1:47

My Contacts windows disappeared - what do I do?	3:33

How do I put in an I.T. Help Desk request?	9:33

What do I do if I have more questions about the HUD?	9:33


ON-HOLD
How do place a caller on-hold?	4:13

PERSONAL INFORMATION
Where is my name displayed?	1:39

Where do I find my email, desk phone and cell phone displayed?	1:39

How do change my contact info (phone, email, cell phone, photo)?	1:47

Where do I find my "status"?	2:24

How do I change my status?	2:41

How do I make a custom status?	3:00

PLACING CALLS
How to call an outside number?	5:32

How do I call an employee?	5:24

How do I call an employee's cell phone from the HUD?	8:17

How do I call someone outside of the dealership on the HUD?	5:32

SEARCHING
How do I search for employee info (email, cell phone, desk phone)?	6:40

STATUS
What is my “status”?	2:24

Where is my status located on the HUD?	2:24

How do I change my status?	2:41

How do I make a custom status?	3:00

How do I know if an employee is at their desk?	9:02

TRANSFERRING CALLS
How do I transfer a call to an employee?	5:02

How do I transfer a call to a cell phone?	6:03

VOICEMAIL
How do I leave a voicemail for an employee?	7:43